Shipping policy

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Shipping Policy

Sole Flavours Ltd

Last Updated: 19 August 2026

At Sole Flavours Ltd, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding processing times, delivery options, and shipping responsibilities.

1. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.
  • Orders are typically processed within 1-3 business days after payment has been successfully received.
  • During periods of high demand, promotional events, or holiday seasons, processing times may be longer.

2. Shipping Destinations

We currently ship to:

  • United Kingdom
  • Northern Ireland
  • Europe (Select)

If your location is not available at checkout, please contact our customer service team before placing an order.

3. Delivery Timeframes

Estimated delivery times are:

United Kingdom

  • Tracked 48 Small Parcel - 1-3 Working Days

International Deliveries

  • Royal Mail International Standard: 3-5 Working Days

Please note that delivery times are estimates only and are not guaranteed.

4. Shipping Charges

Shipping costs are currently only available at a flat rate.

5. Tracking Information

Where available, customers will receive a shipping confirmation email containing tracking details once an order has been dispatched.

If you have not received tracking information within the expected processing period, please contact us.

6. Delayed or Lost Shipments

While we work closely with our delivery partners, Sole Flavours Ltd cannot be held responsible for delays caused by:

  • Adverse weather conditions
  • Customs inspections
  • Postal service disruptions
  • Incorrect delivery information provided by the customer
  • Circumstances beyond our reasonable control

If you believe your order is lost, please contact us within 14 days of the expected delivery date.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Sole Flavours Ltd is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete address details supplied by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before reshipment.

8. International Duties and Taxes

International customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT or local sales taxes
  • Clearance fees

These charges are determined by the destination country's customs authorities and are not included in the product price or shipping fee unless otherwise stated.

9. Damaged Deliveries

If your order arrives damaged:

  1. Take photographs of the packaging and damaged items.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and supporting photographs.

We will investigate and work to resolve the issue promptly.

10. Contact Us

For shipping enquiries, please contact:

Sole Flavours Ltd
Email: Soleflavoursltd@hotmail.com
Telephone: 07756608540

By placing an order with Sole Flavours Ltd, you agree to the terms outlined in this Shipping Policy.